Purpose of 'Generated by AI' Message in Zendesk
Discover the purpose of the 'Generated by AI' message in Zendesk's widget, ensuring user awareness.
What is the purpose of the 'Generated by AI' message in Zendesk?
The 'Generated by AI' message serves to inform users that the content they are interacting with is generated by an AI system. This is a requirement from OpenAI's usage policy.
By displaying this message, Zendesk ensures that users are aware of the nature of the responses, promoting transparency and trust in AI interactions.
More related questions
Can I remove the 'Generated by AI' message in Zendesk's widget?
No, you can't remove the 'Generated by AI' message in the widget. Zendesk is required to comply with OpenAI's usage policy, which mandates that users be informed when they are interacting with an AI system and receiving AI-generated content. This…
Why does Zendesk display a 'Generated by AI' message in the widget?
Zendesk displays the 'Generated by AI' message to comply with OpenAI's usage policy. This policy requires that users are informed when they are interacting with AI-generated content. The message ensures transparency, letting users know that the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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