Publishing Changes to Zendesk Bot Answers
What should I do after editing a Zendesk bot answer?
After editing a Zendesk bot answer, it's crucial to publish the bot to make the updated answer available.
Once you've made changes to the steps, name, or training phrases of your bot answer, ensure you click Done to save your changes. However, these changes won't be live until you publish the bot. This step is essential to ensure that your users receive the most current and accurate responses from your bot.
More related questions
How do I edit a step in a Zendesk conversation bot answer?
To edit a step in a Zendesk conversation bot answer, you need to access the configuration details of the existing step. Start by navigating to the Admin Center, click on Channels in the sidebar, then select Bots and automations > Bots. Click on…
How can I update the name or training phrases of a Zendesk bot answer?
Updating the name or training phrases of a Zendesk bot answer is straightforward. First, go to the Admin Center, click on Channels in the sidebar, and select Bots and automations > Bots. Click on Manage bots, then choose the bot you want to edit….
Can I change the type of a step in a Zendesk bot answer?
No, you cannot change the type of a step in a Zendesk bot answer. While you can edit the configuration details of an existing step, the step's type is fixed once created. If you need to use a different step type, you would have to add a new step…
How do I manage intents in a Zendesk bot answer?
Managing intents in a Zendesk bot answer involves adding, removing, or switching between intents and training phrases. If you have an intent model, you can choose to use intents instead of training phrases. To manage these, navigate to the Admin…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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