Editing Steps in Zendesk Bot Answers
How do I edit a step in a Zendesk conversation bot answer?
To edit a step in a Zendesk conversation bot answer, you need to access the configuration details of the existing step.
Start by navigating to the Admin Center, click on Channels in the sidebar, then select Bots and automations > Bots. Click on Manage bots, and then select the bot you want to edit. Go to the Answers tab and choose the specific answer you want to modify. Click on the step you wish to edit, and make the necessary changes in the configuration panel. Once you're done, remember to publish the bot to make the updated answer available. For more detailed guidance, you can refer to the originalZendesk help article.
More related questions
How can I update the name or training phrases of a Zendesk bot answer?
Updating the name or training phrases of a Zendesk bot answer is straightforward. First, go to the Admin Center, click on Channels in the sidebar, and select Bots and automations > Bots. Click on Manage bots, then choose the bot you want to edit….
What should I do after editing a Zendesk bot answer?
After editing a Zendesk bot answer, it's crucial to publish the bot to make the updated answer available. Once you've made changes to the steps, name, or training phrases of your bot answer, ensure you click Done to save your changes. However,…
Can I change the type of a step in a Zendesk bot answer?
No, you cannot change the type of a step in a Zendesk bot answer. While you can edit the configuration details of an existing step, the step's type is fixed once created. If you need to use a different step type, you would have to add a new step…
How do I manage intents in a Zendesk bot answer?
Managing intents in a Zendesk bot answer involves adding, removing, or switching between intents and training phrases. If you have an intent model, you can choose to use intents instead of training phrases. To manage these, navigate to the Admin…
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