Providing multiple language support in Zendesk involves using dynamic content to cater to customers in different languages. This feature is available on both the Professional and Enterprise plans and allows you to add multiple languages to your Zendesk Support, ensuring a seamless experience for your global customer base.
For more information on setting up multiple language support, refer to theZendesk documentation.
The Zendesk Audit Log is a feature available on the Enterprise plan that allows you to track changes made within your Zendesk account. It provides a detailed history of actions taken, which can be useful for monitoring and compliance purposes. You…
Guided Mode is a feature that helps streamline the workflow for agents by guiding them through ticket handling processes. This feature is available on both the Professional and Enterprise plans. Setting up Guided Mode involves configuring your…
Custom roles in Zendesk allow you to tailor agent permissions to fit your organization's specific needs. This feature is available on the Enterprise plan and enables you to create roles with specific permissions and assign them to agents. Managing…
Skills-based routing is a feature that allows you to direct tickets to agents based on their specific skills, ensuring that customer inquiries are handled by the most qualified agents. This feature is available on the Enterprise plan, and for the…
Contextual workspaces in Zendesk are designed to provide agents with the most relevant tools and information based on the context of the ticket they are handling. This feature is available on the Enterprise plan and allows you to create, set up,…
Managing multiple brands in Zendesk allows you to support different brands or product lines from a single Zendesk account. This feature is available on both the Professional and Enterprise plans and provides resources to help you set up and manage…
The Time Tracking app in Zendesk is a tool that helps you monitor the time agents spend on tickets. This app is available on both the Professional and Enterprise plans and can be set up to track time automatically or manually, providing valuable…
Exporting data from Zendesk allows you to extract information in CSV or XML format for analysis or reporting purposes. This feature is available on both the Professional and Enterprise plans and can be used to export various types of data,…
Service level agreements (SLAs) in Zendesk are used to set expectations for response and resolution times for customer inquiries. This feature is available on both the Professional and Enterprise plans and helps ensure that your support team meets…