Creating and Managing Custom Roles in Zendesk
What are custom roles in Zendesk and how do I manage them?
Custom roles in Zendesk allow you to tailor agent permissions to fit your organization's specific needs. This feature is available on the Enterprise plan and enables you to create roles with specific permissions and assign them to agents. Managing custom roles involves creating these roles, assigning them to the appropriate agents, and adjusting permissions as needed.
For a step-by-step guide on creating and managing custom roles, check out theZendesk documentation.
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