Providing Feedback on Zendesk Explore Changes
Where can I provide feedback or get help with Zendesk Explore changes?
If you have feedback or questions about the changes to Zendesk Explore, you can visit the community forum where customer product feedback is collected and managed. For general assistance with Zendesk products, contacting Zendesk Customer Support is recommended.
More related questions
What changes are happening to Zendesk Explore calculations?
Starting August 13, 2024, incorrectly configured Explore formulas in Zendesk will no longer return results unless corrected. This change aims to improve report loading speeds by addressing misconfigured calculation formulas, which are a common…
How will the deprecation of invalid calculations affect my Zendesk account?
If your account has incorrectly configured calculation formulas, you will see affected reports and dashboards listed under the 'Updates required' category in your libraries. This applies to any reports and dashboards opened on or after April 11,…
What steps should I take to fix misconfigured formulas in Zendesk Explore?
To fix misconfigured formulas, you need to correct the formula within the report and republish any dashboards that include the affected reports. It's important to take these steps before August 13, 2024, while your reports are still functional. A…
What are the most common formula errors in Zendesk Explore?
Common formula errors in Zendesk Explore can cause reports to malfunction. A full list of possible formula warnings and their solutions is available in the 'Troubleshooting errors in Explore formulas' guide. Additionally, a video is provided to…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
