Impact of Invalid Calculations on Zendesk Accounts
How will the deprecation of invalid calculations affect my Zendesk account?
If your account has incorrectly configured calculation formulas, you will see affected reports and dashboards listed under the 'Updates required' category in your libraries. This applies to any reports and dashboards opened on or after April 11, 2024. To ensure all your reports are validated, open any less frequently used reports that might be impacted.
More related questions
What changes are happening to Zendesk Explore calculations?
Starting August 13, 2024, incorrectly configured Explore formulas in Zendesk will no longer return results unless corrected. This change aims to improve report loading speeds by addressing misconfigured calculation formulas, which are a common…
What steps should I take to fix misconfigured formulas in Zendesk Explore?
To fix misconfigured formulas, you need to correct the formula within the report and republish any dashboards that include the affected reports. It's important to take these steps before August 13, 2024, while your reports are still functional. A…
What are the most common formula errors in Zendesk Explore?
Common formula errors in Zendesk Explore can cause reports to malfunction. A full list of possible formula warnings and their solutions is available in the 'Troubleshooting errors in Explore formulas' guide. Additionally, a video is provided to…
Where can I provide feedback or get help with Zendesk Explore changes?
If you have feedback or questions about the changes to Zendesk Explore, you can visit the community forum where customer product feedback is collected and managed. For general assistance with Zendesk products, contacting Zendesk Customer Support is…
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