To preview changes to your Zendesk Help Center theme, you need to save your changes first. Once saved, you can open a preview in a new tab to see how your updates look.
In Guide, click the Customize design icon in the sidebar, then select the theme you want to edit. Click Edit code, make your changes, and save them. After saving, click Preview in the code editor to open a preview in a new tab. You can navigate through the preview to see different pages and templates, ensuring your changes are applied correctly.
To safely edit your live Zendesk Help Center theme, it's best to work on a copy of the theme. This way, you can make changes without affecting the live version. Once you're satisfied with the updates, you can make the copied theme live. Start by…
The recommended workflow for updating your Zendesk Help Center theme involves three main steps: copying the theme, editing and previewing changes, and making the updated theme live. First, copy your live theme to ensure you have a backup. Then,…
Not all Zendesk Help Center themes allow code editing. Some themes, like the Role theme, do not provide an option to edit the code unless you have a Developer License. If you find that the Edit code button is missing, it might be due to the theme's…
If you can't see the Edit Code option in Zendesk, ensure that you're subscribed to at least the Guide Professional or Enterprise plan. The edit code feature is only available on these plan levels. If you're on the correct plan and still can't see…
To make your updated Zendesk theme live, you need to set the updated theme as the live theme in your Guide settings. After editing and previewing your copied theme, go to the Themes page in Guide by clicking the Customize design icon in the…