Troubleshooting Missing Edit Code Option in Zendesk
What should I do if I can't see the Edit Code option in Zendesk?
If you can't see the Edit Code option in Zendesk, ensure that you're subscribed to at least the Guide Professional or Enterprise plan. The edit code feature is only available on these plan levels.
If you're on the correct plan and still can't see the option, it might be due to the theme's licensing restrictions. Some themes require a Developer License to enable code editing. Check the theme's marketplace page for more details on its licensing and customization options.
More related questions
How can I safely edit the code for my live Zendesk Help Center theme?
To safely edit your live Zendesk Help Center theme, it's best to work on a copy of the theme. This way, you can make changes without affecting the live version. Once you're satisfied with the updates, you can make the copied theme live. Start by…
What is the recommended workflow for updating a Zendesk Help Center theme?
The recommended workflow for updating your Zendesk Help Center theme involves three main steps: copying the theme, editing and previewing changes, and making the updated theme live. First, copy your live theme to ensure you have a backup. Then,…
How do I preview changes to my Zendesk Help Center theme?
To preview changes to your Zendesk Help Center theme, you need to save your changes first. Once saved, you can open a preview in a new tab to see how your updates look. In Guide, click the Customize design icon in the sidebar, then select the theme…
Can I edit the code of any Zendesk Help Center theme?
Not all Zendesk Help Center themes allow code editing. Some themes, like the Role theme, do not provide an option to edit the code unless you have a Developer License. If you find that the Edit code button is missing, it might be due to the theme's…
How do I make my updated Zendesk theme live?
To make your updated Zendesk theme live, you need to set the updated theme as the live theme in your Guide settings. After editing and previewing your copied theme, go to the Themes page in Guide by clicking the Customize design icon in the…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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