In Zendesk's conversation bot, you can present users with options to enhance their interaction experience. This can include connecting with an agent or browsing articles.
When creating an answer, you can add steps to present options manually. For example, you might offer 'Connect with agent' or 'Browse articles'. Each option can trigger different actions, such as transferring to an agent during business hours or showing help center articles when agents are unavailable. This flexibility allows you to tailor the bot's responses to meet your customers' needs.
You can notify customers of your business hours when no agents are online by using Zendesk's conversation bot. This involves creating an answer in the bot that informs customers of your business hours. To set this up, you'll need to access the bot…
To access the bot builder in Zendesk, you'll need to navigate through the Admin Center. This is where you can create and manage the answers your conversation bot will use. Start by opening the Admin Center, then select the Channels dropdown. Under…
Creating an answer in Zendesk's conversation bot involves several steps to ensure your bot responds effectively to customer inquiries. First, navigate to the Admin Center and select Channels, then Bots and automations > Bots. Click Manage bots and…
Configuring bot behavior in Zendesk allows you to define how the bot responds to customer queries. This is crucial for providing accurate information when agents are offline. To configure your bot's behavior, go to the Behavior tab on the bot's…