Creating Answers in Zendesk Conversation Bot
How do I create an answer in Zendesk's conversation bot?
Creating an answer in Zendesk's conversation bot involves several steps to ensure your bot responds effectively to customer inquiries.
First, navigate to the Admin Center and select Channels, then Bots and automations > Bots. Click Manage bots and choose the bot you want to edit. Under the Answers tab, click Create answer and follow the prompts to build your own answer. You'll need to enter an Answer name, add Training phrases, and configure the bot's response steps. This includes setting up messages, options, and conditions based on your business hours.
More related questions
How can I notify customers of business hours when no agents are online using Zendesk?
You can notify customers of your business hours when no agents are online by using Zendesk's conversation bot. This involves creating an answer in the bot that informs customers of your business hours. To set this up, you'll need to access the bot…
What are the steps to access the bot builder in Zendesk?
To access the bot builder in Zendesk, you'll need to navigate through the Admin Center. This is where you can create and manage the answers your conversation bot will use. Start by opening the Admin Center, then select the Channels dropdown. Under…
How can I configure bot behavior in Zendesk?
Configuring bot behavior in Zendesk allows you to define how the bot responds to customer queries. This is crucial for providing accurate information when agents are offline. To configure your bot's behavior, go to the Behavior tab on the bot's…
What options can I present to users in Zendesk's conversation bot?
In Zendesk's conversation bot, you can present users with options to enhance their interaction experience. This can include connecting with an agent or browsing articles. When creating an answer, you can add steps to present options manually. For…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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