Configuring Bot Behavior in Zendesk
How can I configure bot behavior in Zendesk?
Configuring bot behavior in Zendesk allows you to define how the bot responds to customer queries. This is crucial for providing accurate information when agents are offline.
To configure your bot's behavior, go to the Behavior tab on the bot's edit page. Expand the Start of the conversation section and select Start with an answer. Choose the answer you created to display business hours and click Publish bot. This setup ensures that your bot provides the correct information based on the customer's inquiry.
More related questions
How can I notify customers of business hours when no agents are online using Zendesk?
You can notify customers of your business hours when no agents are online by using Zendesk's conversation bot. This involves creating an answer in the bot that informs customers of your business hours. To set this up, you'll need to access the bot…
What are the steps to access the bot builder in Zendesk?
To access the bot builder in Zendesk, you'll need to navigate through the Admin Center. This is where you can create and manage the answers your conversation bot will use. Start by opening the Admin Center, then select the Channels dropdown. Under…
How do I create an answer in Zendesk's conversation bot?
Creating an answer in Zendesk's conversation bot involves several steps to ensure your bot responds effectively to customer inquiries. First, navigate to the Admin Center and select Channels, then Bots and automations > Bots. Click Manage bots and…
What options can I present to users in Zendesk's conversation bot?
In Zendesk's conversation bot, you can present users with options to enhance their interaction experience. This can include connecting with an agent or browsing articles. When creating an answer, you can add steps to present options manually. For…
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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