Prerequisites for Using Renamed Sets in Zendesk Explore
What are the prerequisites for using renamed sets in Zendesk Explore?
Before using renamed sets in Zendesk Explore, ensure you have the necessary permissions and experience. You'll need Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and some experience creating reports with Explore.
Additionally, you should have ticket data in Zendesk Support to work with. The process is considered medium skill level and typically takes about 20 minutes to complete.
More related questions
How can I change the time format in Zendesk Explore reports?
You can change the time format in Zendesk Explore reports by using renamed sets. This allows you to display times in a 12-hour format instead of the default 24-hour format. To do this, create a custom attribute that renames the times from the…
How do I create an ordered set in Zendesk Explore?
Creating an ordered set in Zendesk Explore helps sort renamed values correctly. This is essential after creating a renamed set. To create an ordered set, open the calculations menu and select 'Ordered set'. Enter a name for the new attribute and…
Why are my ordered sets returning blank in Zendesk Explore?
If your ordered sets are returning blank in Zendesk Explore, it might be due to a temporary issue or a problem with your browser. Try clearing your browser's cache and cookies, or use a different browser to see if the issue persists. If the problem…
Can I use renamed sets for metrics other than time in Zendesk Explore?
Yes, renamed sets in Zendesk Explore can be used for more than just time values. They allow you to change the displayed value of almost any metric or attribute. This flexibility means you can customize how data is presented in your reports, making…
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