Using Renamed Sets for Various Metrics in Zendesk Explore
Can I use renamed sets for metrics other than time in Zendesk Explore?
Yes, renamed sets in Zendesk Explore can be used for more than just time values. They allow you to change the displayed value of almost any metric or attribute.
This flexibility means you can customize how data is presented in your reports, making it easier to interpret and analyze. Whether it's time, ticket status, or any other metric, renamed sets can help tailor your reports to your needs.
More related questions
How can I change the time format in Zendesk Explore reports?
You can change the time format in Zendesk Explore reports by using renamed sets. This allows you to display times in a 12-hour format instead of the default 24-hour format. To do this, create a custom attribute that renames the times from the…
What are the prerequisites for using renamed sets in Zendesk Explore?
Before using renamed sets in Zendesk Explore, ensure you have the necessary permissions and experience. You'll need Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and some experience creating reports with Explore….
How do I create an ordered set in Zendesk Explore?
Creating an ordered set in Zendesk Explore helps sort renamed values correctly. This is essential after creating a renamed set. To create an ordered set, open the calculations menu and select 'Ordered set'. Enter a name for the new attribute and…
Why are my ordered sets returning blank in Zendesk Explore?
If your ordered sets are returning blank in Zendesk Explore, it might be due to a temporary issue or a problem with your browser. Try clearing your browser's cache and cookies, or use a different browser to see if the issue persists. If the problem…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
