Prepare for Busy Seasons with Zendesk Best Practices
What are the best practices for preparing for a busy season with Zendesk?
Preparing for a busy season with Zendesk involves implementing best practices to enhance customer experience. This includes optimizing workflows, ensuring agents are well-trained, and utilizing Zendesk's features to manage increased ticket volumes efficiently. By planning ahead, you can maintain high service levels even during peak times.
More related questions
How can I boost agent productivity using Zendesk AI features?
To boost agent productivity with Zendesk AI features, you need the Advanced AI add-on. This add-on provides tools that can automate repetitive tasks, allowing agents to focus on more complex customer issues. By leveraging AI, you can streamline…
What are the best practices for creating custom layouts in Zendesk?
Creating custom layouts in Zendesk is a great way to tailor the interface to your team's needs. If you're on an Enterprise plan, you can have multiple layouts active simultaneously for different ticket types. This flexibility allows you to optimize…
How can gaming companies use AI in customer support with Zendesk?
Gaming companies can leverage AI in customer support to handle the diverse and demanding needs of their users. By using Zendesk's AI features, these companies can automate routine inquiries, provide instant responses, and gather valuable insights…
How can I continue effective customer support during a pandemic or natural disaster?
During a pandemic or natural disaster, it's crucial to adapt your Zendesk setup to maintain effective customer support. This may involve altering workflows, enabling remote work capabilities, and using Zendesk's communication tools to keep…
What are the best practices for setting up Zendesk Agent Home?
Setting up Zendesk Agent Home involves configuring the interface to help agents manage their work efficiently. This includes customizing views, organizing ticket queues, and utilizing tools that streamline the support process. By optimizing Agent…
How can I create a view to replicate the legacy agent dashboard in Zendesk?
To replicate the legacy agent dashboard in Zendesk, you can create a custom view using the Admin Center. Navigate to Workspaces > Agent tools > Views, and set up a view that mirrors the layout and functionality of the old dashboard. This allows…
What are the best practices for using a 'Resolution' field in Zendesk?
Using a 'Resolution' field in Zendesk can significantly impact your workflows by providing clear insights into ticket outcomes. This custom field helps track resolution types and reasons, enabling better analysis of support trends and areas for…
How can I lower first reply time in Zendesk?
Lowering first reply time in Zendesk involves optimizing workflows and utilizing automation tools. By setting up triggers and macros, you can ensure that customer inquiries are addressed promptly. Additionally, training agents to prioritize tickets…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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