Replicate Legacy Agent Dashboard in Zendesk
How can I create a view to replicate the legacy agent dashboard in Zendesk?
To replicate the legacy agent dashboard in Zendesk, you can create a custom view using the Admin Center. Navigate to Workspaces > Agent tools > Views, and set up a view that mirrors the layout and functionality of the old dashboard. This allows agents to transition smoothly to the new interface while retaining familiar workflows.
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