Pre-Chat Form and Visitor Profiles in Zendesk
What happens if the Pre-Chat form is enabled in Zendesk Chat?
When the Pre-Chat form is enabled in Zendesk Chat, visitors are prompted to enter their contact information before initiating a chat. This ensures that you have the necessary details to assist them effectively.
The Pre-Chat form works in conjunction with visitor profiles, allowing visitors to provide their name, email, and other contact details upfront. For more information on using the Pre-Chat form, you can refer to the relevant section in the Zendesk help documentation.
More related questions
How do I enable visitor profiles in Zendesk Chat?
Visitor profiles in Zendesk Chat are enabled by default, allowing visitors to sign in and share their contact information. This feature helps you keep track of visitor details, such as their name and contact information, during a chat session. To…
How can I edit contact information options for visitor profiles?
You can customize the contact information options for visitor profiles in Zendesk Chat to suit your needs. By default, visitors are prompted to enter their name and email address. To allow unauthenticated visitors to enter their phone number,…
How do I disable visitor profiles in Zendesk Chat?
Disabling visitor profiles in Zendesk Chat is a straightforward process. If you decide that you no longer need to collect visitor information, you can turn off this feature. To disable visitor profiles, go to theVisitor Profile sectionin the…
Can visitors use social logins in Zendesk Chat?
Yes, visitors can use social logins in Zendesk Chat to share their contact details. This feature is enabled by default, allowing visitors to sign in using their Facebook or Google+ accounts. To manage social login options, navigate to the **Visitor…
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