Disabling Visitor Profiles in Zendesk Chat
How do I disable visitor profiles in Zendesk Chat?
Disabling visitor profiles in Zendesk Chat is a straightforward process. If you decide that you no longer need to collect visitor information, you can turn off this feature.
To disable visitor profiles, go to theVisitor Profile sectionin the settings, clickOff, and then clickSave Changes. This will stop prompting visitors to enter their contact information during a chat session.
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You can customize the contact information options for visitor profiles in Zendesk Chat to suit your needs. By default, visitors are prompted to enter their name and email address. To allow unauthenticated visitors to enter their phone number,…
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