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Disabling Visitor Profiles in Zendesk Chat

Find out how to disable visitor profiles in Zendesk Chat to stop collecting visitor information.

How do I disable visitor profiles in Zendesk Chat?

Disabling visitor profiles in Zendesk Chat is a straightforward process. If you decide that you no longer need to collect visitor information, you can turn off this feature.

To disable visitor profiles, go to theVisitor Profile sectionin the settings, clickOff, and then clickSave Changes. This will stop prompting visitors to enter their contact information during a chat session.


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