Power BI Shows HTML Data from Zendesk: Why?
Understand why Power BI shows HTML data from Zendesk and how to fix it by using the correct connector.
Why does Power BI show HTML data instead of expected data from Zendesk?
Power BI might show HTML data instead of the expected data if the wrong connector is used or if there are credential issues. This usually happens when the previous Microsoft-made connector is used.
To resolve this, check the client ID by calling the Global OAuth Clients endpoint. If the ID is 131, revoke the token and install the Zendesk Power BI Connector (Beta). This should correct the data type issue and allow proper data retrieval.
More related questions
Why am I getting an HTML error when connecting Zendesk to Power BI?
If you're seeing an error message stating that the downloaded data is HTML, it might be due to using the wrong connector. This error typically occurs when the URL is incorrect or the credentials provided are not right. To fix this, you should first…
How can I resolve the Power BI HTML error with Zendesk?
To resolve the Power BI HTML error, you need to ensure you're using the correct connector. This involves revoking the old token and installing the new Zendesk Power BI Connector. Start by calling the Global OAuth Clients endpoint to check the…
What steps should I follow to fix the Zendesk Power BI connection error?
To fix the Zendesk Power BI connection error, you need to switch to the correct connector. This involves checking the client ID and revoking the old token. First, call the Global OAuth Clients endpoint to see if the client ID is 131. If it is,…
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