Fix HTML Error in Zendesk Power BI Connection
Why am I getting an HTML error when connecting Zendesk to Power BI?
If you're seeing an error message stating that the downloaded data is HTML, it might be due to using the wrong connector. This error typically occurs when the URL is incorrect or the credentials provided are not right.
To fix this, you should first check if you're using the previous Power BI connection made by Microsoft. You can do this by calling the Global OAuth Clients endpoint and checking if the client ID is 131. If it is, you need to revoke the token and install the Power BI Connector by Zendesk (Beta). For more detailed steps, refer to theoriginal help documentation.
More related questions
How can I resolve the Power BI HTML error with Zendesk?
To resolve the Power BI HTML error, you need to ensure you're using the correct connector. This involves revoking the old token and installing the new Zendesk Power BI Connector. Start by calling the Global OAuth Clients endpoint to check the…
What steps should I follow to fix the Zendesk Power BI connection error?
To fix the Zendesk Power BI connection error, you need to switch to the correct connector. This involves checking the client ID and revoking the old token. First, call the Global OAuth Clients endpoint to see if the client ID is 131. If it is,…
Why does Power BI show HTML data instead of expected data from Zendesk?
Power BI might show HTML data instead of the expected data if the wrong connector is used or if there are credential issues. This usually happens when the previous Microsoft-made connector is used. To resolve this, check the client ID by calling…
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