Opening Chat Dashboard in Zendesk Agent Workspace
How do I open the Chat dashboard in Zendesk Agent Workspace?
Opening the Chat dashboard in Zendesk Agent Workspace is straightforward. You simply click the Zendesk Products icon in the top bar and select Chat. However, note that when chats are disabled, agents set their chat status in the Agent Workspace, not on the dashboard.
Agents will serve chats in the Agent Workspace, and incoming chats will appear there as well. Clicking a visitor in the Visitor list on the dashboard will open the chat in the Agent Workspace.
More related questions
How does the Chat dashboard work with Zendesk Agent Workspace?
The Chat dashboard in Zendesk Agent Workspace is primarily for managing settings, not serving chats. When the Agent Workspace is enabled, chats are disabled on the Chat dashboard to avoid confusion. Administrators can still use the dashboard for…
What are the limitations of the Chat dashboard in Zendesk Agent Workspace?
The Chat dashboard in Zendesk Agent Workspace has several limitations. For instance, chats are disabled to prevent confusion, and the Visitor list is deactivated if messaging is active on your account. Additionally, chat agents are managed as…
Can I manage chat agents in Zendesk Agent Workspace?
Yes, you can manage chat agents in Zendesk Agent Workspace, but with some changes. Instead of managing them as Chat departments, they are now managed as Support groups. This change is part of the integration between Chat and Support in the Agent…
How do agents set their chat status in Zendesk Agent Workspace?
In Zendesk Agent Workspace, agents set their chat status directly within the workspace, not on the Chat dashboard. This change is part of the integration to streamline chat management and avoid confusion. Agents will not see a chat status menu on…
How can I initiate chats in Zendesk Agent Workspace?
In Zendesk Agent Workspace, agents can initiate chats by accepting new incoming chats, multi-agent chats, and transfer chats. All chat interactions are managed within the Agent Workspace, not on the Chat dashboard. This setup ensures that all chat…
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