Chat Dashboard in Zendesk Agent Workspace
How does the Chat dashboard work with Zendesk Agent Workspace?
The Chat dashboard in Zendesk Agent Workspace is primarily for managing settings, not serving chats. When the Agent Workspace is enabled, chats are disabled on the Chat dashboard to avoid confusion. Administrators can still use the dashboard for tasks like viewing active visitors, chat history, and managing settings, but there are limitations.
For example, chat agents are now managed as Support groups instead of Chat departments. To learn more about these changes, you can check out the originalZendesk help article.
More related questions
How do I open the Chat dashboard in Zendesk Agent Workspace?
Opening the Chat dashboard in Zendesk Agent Workspace is straightforward. You simply click the Zendesk Products icon in the top bar and select Chat. However, note that when chats are disabled, agents set their chat status in the Agent Workspace,…
What are the limitations of the Chat dashboard in Zendesk Agent Workspace?
The Chat dashboard in Zendesk Agent Workspace has several limitations. For instance, chats are disabled to prevent confusion, and the Visitor list is deactivated if messaging is active on your account. Additionally, chat agents are managed as…
Can I manage chat agents in Zendesk Agent Workspace?
Yes, you can manage chat agents in Zendesk Agent Workspace, but with some changes. Instead of managing them as Chat departments, they are now managed as Support groups. This change is part of the integration between Chat and Support in the Agent…
How do agents set their chat status in Zendesk Agent Workspace?
In Zendesk Agent Workspace, agents set their chat status directly within the workspace, not on the Chat dashboard. This change is part of the integration to streamline chat management and avoid confusion. Agents will not see a chat status menu on…
How can I initiate chats in Zendesk Agent Workspace?
In Zendesk Agent Workspace, agents can initiate chats by accepting new incoming chats, multi-agent chats, and transfer chats. All chat interactions are managed within the Agent Workspace, not on the Chat dashboard. This setup ensures that all chat…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
