Non-Agents Receiving Zendesk Billing Invoices
Non-agents can be added to receive Zendesk billing invoices without using an agent seat. Learn more about this process.
Can non-agents receive Zendesk billing invoices?
Yes, non-agents can receive Zendesk billing invoices. When you add additional recipients to the invoice list, they do not need to occupy an agent seat. However, it's important to note that these non-agent recipients will not have access to support for the account. This allows flexibility in who can receive billing information without affecting your agent count.
More related questions
How can I add more people to receive Zendesk billing invoices?
To add more people to receive billing invoices in Zendesk, the account owner or a billing admin can update the invoice recipient list at any time. This process does not require the use of an agent seat, meaning you can add recipients without them…
Who can add invoice recipients in Zendesk?
In Zendesk, only the account owner or a billing admin has the authority to add or remove invoice recipients. This ensures that only authorized personnel can manage who receives billing information, maintaining the security and integrity of your…
Do I need an agent seat to receive Zendesk invoices?
No, you do not need an agent seat to receive Zendesk invoices. Additional recipients can be added to the invoice list without occupying an agent seat, allowing flexibility in who can receive billing information. However, these recipients will not…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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