No Action Needed for New Zendesk Features
Do I need to take any action to use the new Zendesk features?
No action is required on your part to use the new Zendesk features. These enhancements are available to all bot users, and the rollout will be complete by May 3, 2024. You can start using these features immediately to enhance your bot workflows.
More related questions
What are the new answer linking enhancements in Zendesk?
Zendesk has introduced new answer linking enhancements to improve bot automation. These enhancements include a new 'Set variables' step type in the bot builder, allowing admins to set or update variable values throughout a conversation. This means…
How can I use variables as tags in Zendesk?
You can now use variables as tags in Zendesk, which are passed through to tickets at the point of escalation. These tags can be utilized in the Agent Workspace to initiate downstream actions or routing, making your workflow more efficient and…
How will the new Zendesk features affect my bot workflows?
The new features in Zendesk can help you build a wider range of automated end-to-end workflows. By using the new answer linking enhancements and passing variables as tags, you can reduce the number and complexity of your bot answers, making your…
Where can I find more information about using variables in Zendesk bots?
For more information on using variables in Zendesk bots, you can refer to the guides on 'Using variables to personalize bot answers' and 'Understanding answer step types'. These resources provide detailed instructions and best practices for…
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