Using Variables as Tags in Zendesk
How can I use variables as tags in Zendesk?
You can now use variables as tags in Zendesk, which are passed through to tickets at the point of escalation. These tags can be utilized in the Agent Workspace to initiate downstream actions or routing, making your workflow more efficient and streamlined.
More related questions
What are the new answer linking enhancements in Zendesk?
Zendesk has introduced new answer linking enhancements to improve bot automation. These enhancements include a new 'Set variables' step type in the bot builder, allowing admins to set or update variable values throughout a conversation. This means…
How will the new Zendesk features affect my bot workflows?
The new features in Zendesk can help you build a wider range of automated end-to-end workflows. By using the new answer linking enhancements and passing variables as tags, you can reduce the number and complexity of your bot answers, making your…
Do I need to take any action to use the new Zendesk features?
No action is required on your part to use the new Zendesk features. These enhancements are available to all bot users, and the rollout will be complete by May 3, 2024. You can start using these features immediately to enhance your bot workflows.
Where can I find more information about using variables in Zendesk bots?
For more information on using variables in Zendesk bots, you can refer to the guides on 'Using variables to personalize bot answers' and 'Understanding answer step types'. These resources provide detailed instructions and best practices for…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
