New Shopify Integration for Zendesk
What is the new Shopify integration for Zendesk Support and Chat?
The new Shopify integration for Zendesk Support and Chat displays order information and customer details directly in the ticket and live chat interfaces. This integration allows for processing order refunds and cancellations within the Support app, enhancing efficiency and customer service. For more information, see Setting up the Shopify integration for Support and Chat.
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How can Zendesk admins request subscription changes?
Zendesk admins with eligible, sales-assisted accounts can now request subscription changes directly. This new feature simplifies the process of managing your Zendesk subscription, allowing for more flexibility and control over your account…
What is the new Trigger Categories feature in Zendesk Support?
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What updates have been made to the Guide knowledge base reporting?
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How has the Zendesk Sell-Support integration been improved?
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What changes have been made to Zendesk Chat's browser support?
Zendesk Chat has deprecated support for Internet Explorer 11 in the Chat Dashboard. This change affects agent usage but does not impact Chat functionality for end users. The update ensures better performance and security for agents using the Chat…
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