In March 2023, Zendesk introduced new resources like a recipe for messaging bots to fetch external data using Flow Builder's Make API call step. This allows bots to retrieve data from systems like Shopify or Salesforce. Additionally, a tutorial on using AI to summarize conversations in a Support app was released, showcasing how to extend Zendesk with external AI systems.
In March 2023, Zendesk introduced the flexibility to allow multiple sign-in methods for team members and end users. This means if you've configured SSO for team member sign-in, you can also provide another authentication method, like email and…
Zendesk's March 2023 update brought several enhancements to messaging and bots. Now, Zendesk messaging is covered by the BAA when purchased as part of the Zendesk Suite, ensuring compliance with advanced standards. Additionally, the Branch by…
In March 2023, Zendesk Explore received updates to the Guide - Knowledge Base dataset and prebuilt dashboard. These updates provide a better understanding of knowledge base performance by including new metrics like article comments, subscriptions,…
The March 2023 update for Zendesk Support introduced several changes. Content can now be redacted in email, child ticket, and Microsoft Teams side conversations, similar to ticket comments. The process to change a ticket requester has been…
In March 2023, Zendesk Guide introduced the ability to use Google Analytics 4 to track help center traffic. This allows for a seamless migration from previous versions while retaining historical data. Additionally, you can now merge content tags to…
Zendesk Sell's March 2023 update introduced the ability to star and open all message types in Thread view, making it easier to filter messages. Additionally, Sell Admins can now customize the layout of attributes on lead and contact details pages…