Zendesk Support Changes March 2023
What changes were made to Zendesk Support in March 2023?
The March 2023 update for Zendesk Support introduced several changes. Content can now be redacted in email, child ticket, and Microsoft Teams side conversations, similar to ticket comments. The process to change a ticket requester has been simplified, with the Requestor field now appearing by default in the ticket interface. Additionally, better support for Asian languages is now available in the Zendesk Agent Workspace, addressing previous limitations.
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What new security features were introduced in Zendesk March 2023 update?
In March 2023, Zendesk introduced the flexibility to allow multiple sign-in methods for team members and end users. This means if you've configured SSO for team member sign-in, you can also provide another authentication method, like email and…
How has Zendesk improved messaging and bots in March 2023?
Zendesk's March 2023 update brought several enhancements to messaging and bots. Now, Zendesk messaging is covered by the BAA when purchased as part of the Zendesk Suite, ensuring compliance with advanced standards. Additionally, the Branch by…
What updates were made to Zendesk Explore in March 2023?
In March 2023, Zendesk Explore received updates to the Guide - Knowledge Base dataset and prebuilt dashboard. These updates provide a better understanding of knowledge base performance by including new metrics like article comments, subscriptions,…
How has Zendesk Guide been updated in March 2023?
In March 2023, Zendesk Guide introduced the ability to use Google Analytics 4 to track help center traffic. This allows for a seamless migration from previous versions while retaining historical data. Additionally, you can now merge content tags to…
What new features were added to Zendesk Sell in March 2023?
Zendesk Sell's March 2023 update introduced the ability to star and open all message types in Thread view, making it easier to filter messages. Additionally, Sell Admins can now customize the layout of attributes on lead and contact details pages…
What are the new and notable resources introduced in Zendesk March 2023?
In March 2023, Zendesk introduced new resources like a recipe for messaging bots to fetch external data using Flow Builder's Make API call step. This allows bots to retrieve data from systems like Shopify or Salesforce. Additionally, a tutorial on…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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