New Capabilities in Zendesk's Agent Home
What new capabilities are being added to Zendesk's Agent Home?
Zendesk's Agent Home is getting some exciting new capabilities that were previously only available in the legacy agent dashboard. These include the ability to drill into satisfaction-rated tickets to review customer feedback, view satisfaction statistics for yourself and your team, see the number of tickets assigned to your groups, and review tickets assigned to your groups to identify unassigned ones. With these updates, metrics will be clickable links that take you to a Search page, allowing you to refine your query using Zendesk’s search operators for a more detailed view.
For more information, check out theoriginal announcement.
More related questions
Why is Zendesk updating the Agent Home experience?
Zendesk is updating the Agent Home experience to incorporate important reporting interactions that users have missed from the legacy dashboard. This change is part of a broader plan to replace the legacy dashboard with Agent Home for all Zendesk…
Do I need to take any action for the new Agent Home updates?
No action is required on your part for the new Agent Home updates. These changes will be automatically applied to your account on the rollout date. If you have any feedback or questions, you can visit Zendesk's community forum to share your…
How can I provide feedback on the new Agent Home features?
If you have feedback or questions about the new Agent Home features, Zendesk encourages you to visit their community forum. This platform is where they collect and manage customer product feedback, ensuring your voice is heard. For general…
What are the benefits of the new metrics in Agent Home?
The new metrics in Agent Home offer several benefits, including enhanced insights and interactions that align with the legacy agent dashboard. Users can now click on metrics to access a Search page with relevant tickets, allowing for a more…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
