Benefits of New Metrics in Zendesk Agent Home
What are the benefits of the new metrics in Agent Home?
The new metrics in Agent Home offer several benefits, including enhanced insights and interactions that align with the legacy agent dashboard. Users can now click on metrics to access a Search page with relevant tickets, allowing for a more detailed review. Additionally, the ability to refine queries using Zendesk’s search operators provides a more tailored and efficient ticket management experience.
More related questions
What new capabilities are being added to Zendesk's Agent Home?
Zendesk's Agent Home is getting some exciting new capabilities that were previously only available in the legacy agent dashboard. These include the ability to drill into satisfaction-rated tickets to review customer feedback, view satisfaction…
Why is Zendesk updating the Agent Home experience?
Zendesk is updating the Agent Home experience to incorporate important reporting interactions that users have missed from the legacy dashboard. This change is part of a broader plan to replace the legacy dashboard with Agent Home for all Zendesk…
Do I need to take any action for the new Agent Home updates?
No action is required on your part for the new Agent Home updates. These changes will be automatically applied to your account on the rollout date. If you have any feedback or questions, you can visit Zendesk's community forum to share your…
How can I provide feedback on the new Agent Home features?
If you have feedback or questions about the new Agent Home features, Zendesk encourages you to visit their community forum. This platform is where they collect and manage customer product feedback, ensuring your voice is heard. For general…
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