Yes, you can monitor multiple X accounts with different brands in Zendesk. Each X account can be associated with a specific brand.
This feature is particularly useful if you support multiple brands and want to ensure that tickets from each X account are correctly branded. By associating each X account with a different brand, you can maintain clear and organized communication channels for each of your brands.
To associate a brand with your X account in Zendesk, you need to access the Admin Center. Navigate to the Channels section in the sidebar, then select Messaging and social > X Corp accounts. If you haven't added your X account yet, click on 'Add X…
Changing the brand for your X account in Zendesk will only affect new tickets. Existing tickets will not be updated with the new brand. When you associate a new brand with your X account, any tickets created after the change will reflect the…
To add a new X account to Zendesk, go to the Admin Center and click on Channels in the sidebar. Then, select Messaging and social > X Corp accounts. If you haven't added the X account you want to monitor, click 'Add X Corp account'. This will allow…