Associate a Brand with X Account in Zendesk
How do I associate a brand with my X (formerly Twitter) account in Zendesk?
To associate a brand with your X account in Zendesk, you need to access the Admin Center. Navigate to the Channels section in the sidebar, then select Messaging and social > X Corp accounts. If you haven't added your X account yet, click on 'Add X Corp account' to start monitoring it. Once your account is added, click 'Edit' beside the X account, select a Brand from the drop-down menu, and click 'Update X Corp account'.
This process ensures that any tickets created through your X account will be associated with the brand you selected. Keep in mind that changing the brand for an X account will only affect new tickets; existing tickets will retain their original brand association. For more details, you can refer to the originalZendesk help article.
More related questions
What happens to existing tickets if I change the brand for my X account in Zendesk?
Changing the brand for your X account in Zendesk will only affect new tickets. Existing tickets will not be updated with the new brand. When you associate a new brand with your X account, any tickets created after the change will reflect the…
Can I monitor multiple X accounts with different brands in Zendesk?
Yes, you can monitor multiple X accounts with different brands in Zendesk. Each X account can be associated with a specific brand. This feature is particularly useful if you support multiple brands and want to ensure that tickets from each X…
How do I add a new X (formerly Twitter) account to Zendesk?
To add a new X account to Zendesk, go to the Admin Center and click on Channels in the sidebar. Then, select Messaging and social > X Corp accounts. If you haven't added the X account you want to monitor, click 'Add X Corp account'. This will allow…
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