Impact of Brand Change on Existing X Tickets
Discover what happens to existing tickets when you change the brand for your X account in Zendesk. Learn how brand changes affect ticket branding.
What happens to existing tickets if I change the brand for my X account in Zendesk?
Changing the brand for your X account in Zendesk will only affect new tickets. Existing tickets will not be updated with the new brand.
When you associate a new brand with your X account, any tickets created after the change will reflect the updated brand. However, tickets that were created before the change will remain associated with the brand that was originally set. This ensures that historical data remains consistent and accurate.
More related questions
How do I associate a brand with my X (formerly Twitter) account in Zendesk?
To associate a brand with your X account in Zendesk, you need to access the Admin Center. Navigate to the Channels section in the sidebar, then select Messaging and social > X Corp accounts. If you haven't added your X account yet, click on 'Add X…
Can I monitor multiple X accounts with different brands in Zendesk?
Yes, you can monitor multiple X accounts with different brands in Zendesk. Each X account can be associated with a specific brand. This feature is particularly useful if you support multiple brands and want to ensure that tickets from each X…
How do I add a new X (formerly Twitter) account to Zendesk?
To add a new X account to Zendesk, go to the Admin Center and click on Channels in the sidebar. Then, select Messaging and social > X Corp accounts. If you haven't added the X account you want to monitor, click 'Add X Corp account'. This will allow…
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