Modifying an existing Talk widget configuration in Zendesk is straightforward and can be done through the Admin Center.
Navigate to Channels in the sidebar, then select Talk and email > Talk. From the Widget tab, expand the widget configuration you wish to edit. If you have multiple configurations, you can filter them by brand using the All widget configurations drop-down list. Make the necessary changes to the settings and click Save to update the configuration.
To configure a callback request widget in Zendesk Talk, you need to enable the configuration in the Web Widget (Classic) and set up the necessary settings. Start by navigating to the Admin Center, click on Channels in the sidebar, then select Talk…
Adding a call button to Web Widget (Classic) in Zendesk Talk involves creating a digital line and configuring the widget settings. First, ensure you have a digital line set up. Then, go to the Admin Center, click Channels in the sidebar, and select…
When setting up group routing for a callback widget, it's important to select the appropriate group of agents who will handle the calls and callback requests. Ensure that the agents in the selected group are available to take calls, as the Web…
Yes, you can display average wait times in the Web Widget (Classic) to inform customers about the expected wait time for an agent. This feature uses the Average Wait Time metric from the Talk dashboard. You can also set custom minimum and maximum…
To set a default Web Widget (Classic) in Zendesk Talk, you need to configure it in the Talk widget settings in Support. If you have multiple Web Widgets, you must designate one as the default, which will appear in your help center. After setting a…
Zendesk Talk's Web Widget (Classic) offers several contact options to enhance customer interaction. You can choose from Request a callback, Call us, or both. Request a callback allows customers to enter a phone number for a callback, while Call us…
It's recommended to avoid using toll-free numbers for outbound calls in Zendesk Talk because they are designed for domestic inbound calls. Toll-free numbers do not support outbound calls, which can lead to issues when trying to return callback…