Missing Ticket Forms in Bulk Updates
Learn why not all ticket forms appear when bulk updating tickets and how to fix it.
Why aren't all my ticket forms showing when I bulk update tickets?
When bulk updating tickets, not all ticket forms may appear in the drop-down list. This happens because only forms available for all brands are shown by default. To see all forms, you can select the 'Apply to all brands' option in the form settings.
Alternatively, you can choose a specific brand within the bulk editor to display a brand-specific form. This allows you to access forms that are not available across all brands. For more detailed guidance, you can refer to the article on Managing your ticket forms.
More related questions
How can I make all ticket forms available when bulk updating?
To make all ticket forms available during bulk updates, you need to adjust the form settings. By selecting 'Apply to all brands', you ensure that the forms are suggested by default. If you prefer to work with brand-specific forms, you can select…
Can I use brand-specific ticket forms in bulk updates?
Yes, you can use brand-specific ticket forms when bulk updating tickets. To do this, select the specific brand within the bulk editor. This action will display the forms associated with that particular brand, allowing you to apply updates that are…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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