Enable All Ticket Forms for Bulk Updates
Find out how to make all ticket forms available when bulk updating tickets.
How can I make all ticket forms available when bulk updating?
To make all ticket forms available during bulk updates, you need to adjust the form settings. By selecting 'Apply to all brands', you ensure that the forms are suggested by default.
If you prefer to work with brand-specific forms, you can select the specific brand within the bulk editor. This will display the forms associated with that brand, allowing for more tailored updates. For further details, check out the article on Managing your ticket forms.
More related questions
Why aren't all my ticket forms showing when I bulk update tickets?
When bulk updating tickets, not all ticket forms may appear in the drop-down list. This happens because only forms available for all brands are shown by default. To see all forms, you can select the 'Apply to all brands' option in the form…
Can I use brand-specific ticket forms in bulk updates?
Yes, you can use brand-specific ticket forms when bulk updating tickets. To do this, select the specific brand within the bulk editor. This action will display the forms associated with that particular brand, allowing you to apply updates that are…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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