Missing 'Next SLA Breach' in Zendesk Column Options
Discover why 'Next SLA Breach' isn't in Zendesk column options and how to find it under new names.
Why can't I find 'Next SLA Breach' in the column options?
If you're unable to find 'Next SLA Breach' in the column options, it's because the name has been updated.
The 'Next SLA Breach' column is now referred to as SLA or Group SLA in ticket views. You can view the SLA target status in these columns. This change was made to streamline the naming conventions and avoid confusion. For more information on viewing SLA statuses, you can refer to the article on Seeing SLA statuses in views.
More related questions
How do I add the SLA breach countdown to my Zendesk views?
To add the SLA breach countdown to your Zendesk views, you need to include it as a column in your view settings. Start by navigating to Admin Center > Workspaces > Agent tools > Views. Select the view you want to edit from the list. In the…
Can I have a combined SLA column in Zendesk views?
Currently, Zendesk does not offer a combined SLA column for views similar to what you see in the ticket editor. In the ticket editor, you can see the nearest SLA breach when both Group SLAs and Response SLAs are applied. However, in views, you need…
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