Combined SLA Column in Zendesk Views
Understand the limitations of having a combined SLA column in Zendesk views and current alternatives.
Can I have a combined SLA column in Zendesk views?
Currently, Zendesk does not offer a combined SLA column for views similar to what you see in the ticket editor.
In the ticket editor, you can see the nearest SLA breach when both Group SLAs and Response SLAs are applied. However, in views, you need to use separate columns for SLA and Group SLA, and sorting by both simultaneously isn't possible. This limitation is acknowledged by Zendesk, and any updates or changes will likely be communicated in future releases.
More related questions
How do I add the SLA breach countdown to my Zendesk views?
To add the SLA breach countdown to your Zendesk views, you need to include it as a column in your view settings. Start by navigating to Admin Center > Workspaces > Agent tools > Views. Select the view you want to edit from the list. In the…
Why can't I find 'Next SLA Breach' in the column options?
If you're unable to find 'Next SLA Breach' in the column options, it's because the name has been updated. The 'Next SLA Breach' column is now referred to as SLA or Group SLA in ticket views. You can view the SLA target status in these columns. This…
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