Add SLA Breach Countdown to Zendesk Views
Learn how to add the SLA breach countdown badge to your Zendesk views for better SLA management.
How do I add the SLA breach countdown to my Zendesk views?
To add the SLA breach countdown to your Zendesk views, you need to include it as a column in your view settings.
Start by navigating to Admin Center > Workspaces > Agent tools > Views. Select the view you want to edit from the list. In the Formatting options section, locate the SLA column. Drag and position the SLA within the columns included in the table list, then submit the changes. This will add the countdown badge to your view, helping you keep track of SLA breaches. For more details, check out the originalZendesk article.
More related questions
Why can't I find 'Next SLA Breach' in the column options?
If you're unable to find 'Next SLA Breach' in the column options, it's because the name has been updated. The 'Next SLA Breach' column is now referred to as SLA or Group SLA in ticket views. You can view the SLA target status in these columns. This…
Can I have a combined SLA column in Zendesk views?
Currently, Zendesk does not offer a combined SLA column for views similar to what you see in the ticket editor. In the ticket editor, you can see the nearest SLA breach when both Group SLAs and Response SLAs are applied. However, in views, you need…
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