Missing 'Agent Replies Distribution' in Zendesk Explore
What should I do if I can't find 'Agent replies distribution' in Zendesk Explore?
If you can't find 'Agent replies distribution' in Zendesk Explore, it might be due to a configuration issue or missing permissions.
In such cases, it's best to contact Zendesk support for assistance. They can help investigate the issue and provide guidance on how to resolve it. You can also check if your account has the necessary permissions or if there are any updates required for your Explore setup.
More related questions
How can I create a report comparing one-touch tickets to CSAT scores in Zendesk Explore?
Creating a report to compare one-touch tickets with CSAT scores in Zendesk Explore is straightforward. You'll need Zendesk Explore Professional or Enterprise, and Editor or Admin permissions. Start by clicking the reports icon in Explore, then…
What permissions are needed to create a CSAT and one-touch ticket report in Zendesk?
To create a CSAT and one-touch ticket report in Zendesk, you need Editor or Admin permissions. These permissions allow you to access and utilize the necessary features in Zendesk Explore. Having the right permissions ensures you can create and…
What is the purpose of comparing one-touch tickets with CSAT scores?
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How do I exclude tickets with blank custom field values in my report?
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Can I filter my report to show only the top 5 results based on a custom ticket field?
Yes, you can filter your report to display only the top 5 results based on a custom ticket field. This is done through the 'Result manipulation' menu. Enable the 'Top' option and set the maximum results to 5. Ensure the results are filtered by the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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