Mask Customer Data in Zendesk QA
How does the 'Mask customer data' option work in Zendesk QA?
The 'Mask customer data' option in Zendesk QA hides all customer-related information in conversations. This includes sensitive details like names, emails, phone numbers, and bank credentials.
By enabling this option, you ensure that such information is not visible to reviewers, thereby enhancing the privacy and security of your customers' data.
More related questions
How do I access advanced security settings in Zendesk QA?
To access advanced security settings in Zendesk QA, you need to click on 'Show advanced options' when adding a new help desk connection. This will allow you to configure various security settings to protect customer and agent data. These settings…
What are the advanced security options available in Zendesk QA?
Zendesk QA offers several advanced security options to protect sensitive data. These include masking customer data, ignoring conversation content, ignoring attachments, hiding sensitive data fields, and syncing only specific conversations. Each…
What happens if I enable 'Ignore conversation content' in Zendesk QA?
Enabling 'Ignore conversation content' in Zendesk QA means that conversation content is only brought over when you are reviewing it, and nothing is stored on Zendesk's servers. However, this setting disables certain features like Conversation…
Can I exclude certain data fields from being pulled into Zendesk QA?
Yes, you can exclude certain data fields from being pulled into Zendesk QA by using the 'Hide sensitive data fields' option. This allows you to define custom fields that should not be included in the data transfer. This feature is particularly…
How can I sync only specific conversations in Zendesk QA?
In Zendesk QA, you can sync only specific conversations by using the 'Sync only conversations' option. This allows you to include or exclude conversations based on certain tags or groups. This feature provides flexibility in managing which…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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