Ignore Conversation Content in Zendesk QA
What happens if I enable 'Ignore conversation content' in Zendesk QA?
Enabling 'Ignore conversation content' in Zendesk QA means that conversation content is only brought over when you are reviewing it, and nothing is stored on Zendesk's servers.
However, this setting disables certain features like Conversation Insights, Outliers, Sentiment filter, AutoQA, and more. It's a trade-off between data privacy and the availability of these features.
More related questions
How do I access advanced security settings in Zendesk QA?
To access advanced security settings in Zendesk QA, you need to click on 'Show advanced options' when adding a new help desk connection. This will allow you to configure various security settings to protect customer and agent data. These settings…
What are the advanced security options available in Zendesk QA?
Zendesk QA offers several advanced security options to protect sensitive data. These include masking customer data, ignoring conversation content, ignoring attachments, hiding sensitive data fields, and syncing only specific conversations. Each…
How does the 'Mask customer data' option work in Zendesk QA?
The 'Mask customer data' option in Zendesk QA hides all customer-related information in conversations. This includes sensitive details like names, emails, phone numbers, and bank credentials. By enabling this option, you ensure that such…
Can I exclude certain data fields from being pulled into Zendesk QA?
Yes, you can exclude certain data fields from being pulled into Zendesk QA by using the 'Hide sensitive data fields' option. This allows you to define custom fields that should not be included in the data transfer. This feature is particularly…
How can I sync only specific conversations in Zendesk QA?
In Zendesk QA, you can sync only specific conversations by using the 'Sync only conversations' option. This allows you to include or exclude conversations based on certain tags or groups. This feature provides flexibility in managing which…
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