Mark Chats as Unread on iOS with Zendesk Chat

Learn how to mark chats as unread on your iOS device using Zendesk Chat. Keep track of important conversations easily.

How can I mark a chat as unread on my iOS device?

Marking a chat as unread on your iOS device is straightforward with Zendesk Chat. Open the app and go to the History screen, then tap the chat you want to mark as unread.

In the chat transcript, tap the Open properties icon in the top-right corner and select 'Mark as unread'. This feature helps you keep track of chats that need further attention.

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Natalie Onions VP of Customer Experience at Customer.io

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Howard Blick, Customer Service Team Lead at Freecash

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Ella Roy Customer Success Manager
Zeffy

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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

Conrad Jones CX and Service Leader
Zinc

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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

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Mark Chats as Unread on iOS with Zendesk Chat

How can I mark a chat as unread on my iOS device?

More related questions

How can I view chat history on my iOS device using Zendesk Chat?

How do I share a chat transcript on my Android device?

What are the mobile requirements for using Zendesk Chat?

How do I delete a chat transcript on my Android device?

Interested indeflectingover 70% of your Zendesk support tickets?

Zendesk Support Tickets

Zendesk Messaging (live chat)

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

Reduce support costs.Spend more time on customer success.