Manually Update Your Name in Zendesk QA
Find out how to manually update your name in Zendesk QA if it doesn't sync with Zendesk Support.
How can I manually update my name in Zendesk QA?
To manually update your name in Zendesk QA, you need to have the necessary permissions. Once you have confirmed your permissions, you can proceed to change your name in the QA system.
If you're unsure about your permissions, it's a good idea to review the articles on understanding roles and permissions in Zendesk QA. These resources will guide you on how to check and update your personal settings effectively.
More related questions
Does changing my profile name in Zendesk Support update it in Zendesk QA?
No, changing your profile name in Zendesk Support does not automatically update it in Zendesk QA. If you want your name to be updated in Zendesk QA, you will need to do it manually, provided you have the necessary permissions. To update your name…
What permissions are needed to change my name in Zendesk QA?
To change your name in Zendesk QA, you need to have the appropriate permissions. These permissions allow you to access and modify your personal settings within the QA system. If you're not sure whether you have these permissions, you can refer to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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