Managing Skills Permissions in Zendesk
How can I manage skills permissions in Zendesk?
In Zendesk, you can now grant permission to manage skills to custom roles separately from other business rules. Skills have joined triggers, automations, and SLAs as standalone business rules permissions for custom roles.
This update allows for more granular control over who can manage skills within your organization, enhancing the flexibility of role-based permissions. For more details, see the section on creating custom roles and assigning agents in theZendesk documentation.
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