Managing Messaging Access for Multiple Agents in Zendesk
Zendesk only allows managing messaging access for one user at a time. Learn more here.
Can I manage messaging access for multiple agents at once in Zendesk?
Currently, Zendesk only allows you to manage messaging access for one user at a time.
This means you'll need to individually assign the Chat Agent role to each team member who needs access to messaging. While this might take a bit more time, it ensures that each agent's access is set up correctly and securely.
More related questions
How do I give agents access to Zendesk messaging?
To give agents access to Zendesk messaging, you need to assign them a Chat Agent role. Start by navigating to the Admin Center and clicking on 'People' in the sidebar. Then, select 'Team' followed by 'Team members'. Locate the team member you want…
What role should I assign to agents for messaging in Zendesk?
To enable agents to participate in messaging conversations, assign them the Chat Agent role. This role is necessary for agents to access and manage messaging within Zendesk. You can assign this role by navigating to the Admin Center, selecting the…
Where do I find the option to enable messaging access for agents in Zendesk?
You can find the option to enable messaging access for agents in the Admin Center under 'People'. Once there, select 'Team' and then 'Team members'. Locate the specific team member you want to grant access to, open their profile, and check the…
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