To give agents access to Zendesk messaging, you need to assign them a Chat Agent role.
Start by navigating to the Admin Center and clicking on 'People' in the sidebar. Then, select 'Team' followed by 'Team members'. Locate the team member you want to grant access to, either by browsing the list or using the search function. Click on the user's profile, check the 'Access' box beside Chat, and select 'Agent' from the Role dropdown. Finally, click 'Save' to apply the changes.
For more details, visit theoriginal Zendesk help article.
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