To enable agents to participate in messaging conversations, assign them the Chat Agent role.
This role is necessary for agents to access and manage messaging within Zendesk. You can assign this role by navigating to the Admin Center, selecting the team member, and choosing 'Agent' from the Role dropdown beside Chat.
To give agents access to Zendesk messaging, you need to assign them a Chat Agent role. Start by navigating to the Admin Center and clicking on 'People' in the sidebar. Then, select 'Team' followed by 'Team members'. Locate the team member you want…
Currently, Zendesk only allows you to manage messaging access for one user at a time. This means you'll need to individually assign the Chat Agent role to each team member who needs access to messaging. While this might take a bit more time, it…
You can find the option to enable messaging access for agents in the Admin Center under 'People'. Once there, select 'Team' and then 'Team members'. Locate the specific team member you want to grant access to, open their profile, and check the…