Managing Feedback in Zendesk QA
How do I manage feedback with Zendesk QA?
Managing feedback in Zendesk QA involves accessing and using the platform as a reviewer, managing received and given reviews, and disputing reviews if necessary. This process is crucial for maintaining quality and addressing any discrepancies in evaluations.
More related questions
How do I set up my Zendesk QA account?
Setting up your Zendesk QA account is the first step to optimizing your help desk operations. You'll need to connect your help desk to Zendesk QA and configure your account settings. This involves adding team members and assigning them the correct…
How can I add team members to Zendesk QA?
Adding team members to your Zendesk QA account is essential for collaboration. You can assign different roles to each member, ensuring they have the appropriate permissions to perform their tasks. This setup helps streamline your QA processes and…
What is a scorecard in Zendesk QA and how do I set it up?
A scorecard in Zendesk QA is a tool used to evaluate and rate conversations. Setting up a scorecard involves choosing a rating scale and defining root causes for different categories. This helps in systematically assessing the quality of…
How do I access and use the Reviews dashboard in Zendesk QA?
The Reviews dashboard in Zendesk QA provides a comprehensive view of your team's performance. You can access it to filter reviews, understand dashboard calculations, and analyze category scores over time. This tool is crucial for monitoring and…
How can I filter conversations in Zendesk QA?
Filtering conversations in Zendesk QA allows you to find specific interactions for review. You can use custom filters to narrow down conversations based on various criteria, making it easier to focus on the most relevant data for your analysis.
What is the difference between connected and invited users in Zendesk QA?
In Zendesk QA, connected users have direct access to the platform, while invited users are those who have been sent an invitation to join. Understanding this distinction helps in managing user access and ensuring the right people have the necessary…
How can I use AI in Zendesk QA?
AI in Zendesk QA can be leveraged through the BotQA dashboard to understand AI agent escalations and performance. You can evaluate AI agents' performance and use features like Spotlight and Sentiment filters to gain deeper insights into…
What are coaching features available in Zendesk QA?
Zendesk QA offers several coaching features, including pinned notes for coaching agents, creating and managing quizzes, and understanding coaching sessions. These tools are designed to enhance agent performance and ensure continuous improvement.
How can I integrate Zendesk QA with other platforms?
Zendesk QA can be integrated with various platforms such as Intercom, Zendesk, Kustomer, Help Scout, and Dixa. These integrations help streamline your QA processes by connecting your existing tools and enhancing overall efficiency.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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