Adding team members as invited or connected users allows them to participate in conversation reviews. Invited users gain access to Zendesk QA, while connected users do not. Both types of users will occupy seats in your account subscription, so it's important to manage these roles according to your needs and subscription limits.
Inviting team members to Zendesk QA allows them to access the platform and engage with feedback. To invite users, you need to select a permission level for each user and determine which workspace(s) they should be part of. This process gives agents…
Inviting users gives them access to Zendesk QA, while connecting users allows them to be reviewed without access. When you invite users, they can see feedback, respond to comments, and view their performance. In contrast, connected users do not…
Connecting users to Zendesk QA allows you to review their conversations without granting them access to the platform. This means they won't know their conversations are being reviewed. To connect users, navigate to the 'Users and Workspaces'…
Managing user roles and permissions in Zendesk QA involves selecting the appropriate permission level for each user and assigning them to the correct workspaces. This ensures that users have the necessary access to perform their roles effectively,…